F.A.Q.
Frequently Asked Questions (FAQ)
1. What materials are used in your jewelry?
Our collection includes jade pendants crafted from genuine jade, gold chains made from premium gold, and stainless steel rings for durability and style. Each piece is carefully selected to ensure longevity and timeless beauty.
Our chains are 18K gold filled layer over Stainless Steel. They are made to last, anti-tarnish, can be worn in water, & won't turn green. Hypoallergenic and Lead, Cadmium & Nickel Free! Perfect for everyday wear.
2. How do I care for my jade pendant?
To keep your jade pendant looking its best, avoid exposure to harsh chemicals, perfumes, and extreme temperatures. Clean it gently with a soft cloth and store it in a cool, dry place when not in use. For more detailed care instructions, please refer to our Jewelry Care Guide.
3. Do you offer custom jewelry designs?
Currently we do not :(! We hope to expand our jewelry and offer customizations in the near future.
4. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please refer to our Return Policy for detailed information on returns, exchanges, and refunds. You can also contact our customer support team at info@jadedtouchjewelry.com for assistance.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track the status of your shipment. If you have any issues or questions about your order, feel free to reach out to our customer support team at info@jadedtouchjewelry.com.
6. How can I stay updated on new collections and promotions?
Stay connected with us on social media!
Follow us on Instagram and Facebook for the latest updates, promotions, and behind-the-scenes moments. You can also subscribe to our newsletter for exclusive offers.
If you have any other questions or concerns, feel free to contact our customer support team at info@jadedtouchjewelry.com.
Thank you for choosing Jaded Touch for your jewelry needs!